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Knowledge Base

Browse our comprehensive collection of help articles and tutorials.

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Live Chat

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System Status

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Frequently Asked Questions

Find answers to the most common questions about our services

How do I upload my website files?

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You can upload your website files using FTP, cPanel File Manager, or our one-click installer. For FTP access, use your domain name as the host, your cPanel username and password, and port 21.

What is the difference between shared and VPS hosting?

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Shared hosting means multiple websites share the same server resources, while VPS hosting provides dedicated resources for your website. VPS offers better performance, security, and control but at a higher cost.

How do I install WordPress?

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You can install WordPress using our one-click installer in cPanel. Simply log into your cPanel, find the "WordPress" icon, click "Install Now", and follow the setup wizard.

How do I transfer a domain to CloudHost Pro?

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To transfer a domain, you'll need the transfer authorization code from your current registrar. Then, initiate the transfer from your CloudHost Pro control panel and approve the transfer request.

What is WHOIS privacy protection?

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WHOIS privacy protection hides your personal contact information from public WHOIS databases, protecting you from spam and identity theft. We provide this service free with all domain registrations.

What payment methods do you accept?

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We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for annual plans. All payments are processed securely through our payment partners.

Can I cancel my service anytime?

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Yes, you can cancel your service at any time. We offer a 30-day money-back guarantee for new customers. After cancellation, your service will remain active until the end of your current billing period.

What is your uptime guarantee?

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We guarantee 99.9% uptime for all hosting plans. If we fall below this threshold, you'll receive a credit for the downtime. Our monitoring systems track uptime 24/7.

How do I set up email for my domain?

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You can set up email accounts through cPanel's Email Accounts section. Create email addresses like [email protected] and configure them with your preferred email client or webmail.

Get in Touch

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